Health & Care

Care seen. Needs heard. Help delivered. SERVEXA Health & Care helps charities, care providers and support organisations check in by phone with people who live at home, find out what everyday help they need, and pass it to the right team so no request is lost.

What a care call is for

Care calls are practical and non-clinical. The AI asks what support the person needs today, such as food or groceries, medication pickup, transport, help around the home, or someone to call or visit for company. It asks what matters to the person, never what is wrong with them.

What the AI will not do

• It does not diagnose, assess symptoms, give medical advice or discuss medication doses.
• It is not an emergency service. If someone mentions an emergency, a fall, chest pain, trouble breathing or feeling unsafe, it tells them to contact local emergency services straight away and flags the call for urgent human attention.
• It never asks for card numbers, bank details, ID numbers, PINs, passwords or one-time codes, and never takes payments.
• It does not promise that help will arrive at a set time. The care team reviews every request first.

How calls are conducted

• Slow, warm pacing with one short question at a time and time to answer.
• If a family member or caregiver answers, the AI asks who it is speaking with and shares only what is needed.
• At the start, the AI says it is an AI assistant for the care team and that notes are kept to arrange help. Anyone can stop the call or ask not to be called again, and a coordinator is told to pause their calls.
• The AI confirms it is speaking with the right person before mentioning anything personal or from earlier calls. Anyone else is only asked to take a message.
• The AI and arranges a call back from a person whenever someone asks or seems confused or distressed.

Remembering earlier calls

To avoid people repeating themselves, SERVEXA gives the AI short summaries of the last few completed calls with the same person. It uses them to follow up on earlier requests and add new ones, and trusts what the person says now if anything has changed. Summaries stay inside the organisation's own workspace.

People stay in control

Your coordinators decide who is called and when. Each completed call produces a summary and next step for a person to review before any help is arranged. The AI never confirms that help has been booked. Urgent words such as a fall, chest pain or self-harm always raise an urgent task for a person, even if the AI misses them.

Data protection

Each organisation's data is kept separate and protected by access rules, and is handled in line with applicable laws including the NDPA. Call audio is processed by our telephony and voice partners only to run the calls. See our Privacy Policy for full details.

Questions

For compliance or partnership questions, use the contact details on our home page.